Surveys
Velocia provides a comprehensive and automated survey tool that allows transit agencies to streamline service planning surveys, public hearing engagements & Net Promoter Score annual surveys.
How it works
Issue survey to a representative sample of riders
Gather an initial assessment of proposed changes or feedback on service satisfaction. Our platform can segment survey participants into specific feedback cohorts, if designed, based on region, demographics or existing ridership engagement.
Implement changes and track riders
Once changes have been implemented, either planned or based on rider feedback, we can dynamically track if riders who participated in the survey have taken or interacted with the change through validated ticket activations.
Issue survey to riders that have interacted with new service or change
Gather feedback from riders who have experienced the changed or updated service and understand how it impacted their daily mobility.
The benefits
Increase your survey sample size
to get better and more accurate feedback from your riders
Gather invaluable data
on rider use and engagement with new services
Develop a robust rider persona
with surveys connected to rider profiles
Efficiently implement impactful service offerings,
saving time for agency staff
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