Terms & Conditions

Last updated: March 24, 2022

This Terms and Conditions Agreement (this “Agreement”) describes the terms and conditions that govern your use of Velocia’s website (“Site”), mobile application (“App”) and features and services available through our Site and App (collectively, the “Services”). By downloading or using the App, or the Services generally, you agree to adhere to this Agreement and to the collection and use of personal information as set out in the Privacy Policy regardless if you are registered with the Velocia or not.



Scope of Services

Velocia’s App is intended to help you earn rewards in the form of VELO Tokens, which can be redeemed for certain reward offers. We rely on third-parties such as public transit authorities and mobility services providers (each a “Third-Party Information Provider”) (e.g., Getaround, SwiftSeat, etc.) to provide information to us so that we can verify when rewards should be distributed to you. In the event that a Third-Party Information Provider provides Velocia inaccurate or incomplete information, or stops disclosing certain information to us, it may impede our ability to provide you with the Services in a proper manner or at all. Velocia is not responsible for any problems or damages which might occur from an issue with the data provide by Third-Party Information Providers.


Earning and Redeeming VELO Tokens

VELO Tokens act as the native reward point or loyalty unit in Velocia’s reward platform. You may be able to earn VELO Tokens by successfully completing campaigns accessible in the App. Velocia choose to limit the number of VELO Tokens you can earn in a given time period in its sole discretion and without prior notice.

Velocia needs to ensure that VELO Tokens are only awarded to you if you earn them through a legitimate action. Velocia can determine in its sole discretion to distribute or not distribute VELO Tokens to you based on our belief as to the legitimacy of your actions.

VELO Tokens have no cash, monetary or other value and cannot be converted into any currency. VELO Tokens cannot be transferred by you to any third-party. The supply and movement of VELO Tokens is managed entirely by Velocia in our sole discretion.

VELO Tokens may be redeemed for various rewards that are available on the App. Velocia does not covenant that it will make rewards available to you, which means that you may VELO Tokens that do not provide any value to you. Velocia may also limit the number of VELO Tokens that can be redeemed in a given period of time in its sole discretion and without prior notice to you.

Velocia has the right to terminate and disable your account for any reason or no reason, which would prevent your ability to access any VELO Tokens you earned.


Expiration, Inactivity & Cancellation

Velocia is free to use. However, we deduct VELOs for inactive accounts. An account is considered to be “inactive” if you do not complete at least one qualifying activity every three (3) months. At this time, the qualifying activities include but are not limited to (i) earning at least one (1) VELO and (ii) redeeming at least one (1) VELO. Velocia, at any time and in its sole discretion, may update or change the list of qualifying activities without notice to you.

If your account is deemed to be inactive, Velocia will deduct 5,000 VELOs each month (“Inactive Account Deductions”) from your account until (i) the account is reactivated or (ii) your VELO balance is zero. If your account remains inactive for more than one year, Velocia will remove ALL the earned points from your account. You may reactivate your account by completing one of the qualifying activities. An inactive account does not automatically accumulate VELOs, which may, from time to time, be rewarded to active users at the discretion of Velocia. Inactive Account Deductions are non-refundable.

You may cancel your account and participation in the rewards program by contacting Velocia at info@velocia.io with such request. All unredeemed points will be forfeited immediately upon cancellation and may not be reinstated or transferred.Whether you may re-enroll in the Services after a termination is at Velocia’s sole discretion. In any event, previously earned points that were forfeited will not be credited to you.



Velocia does not sell the App, or any of the Velocia Properties (defined below), to you. Velocia hereby grants you a non-exclusive, non-transferable, revocable license to use a compiled code copy of the App for a single Velocia member account on a single mobile device that is owned or leased by you, for your personal use only.



You are not allowed to copy, or modify the Services, including any part of the App, or our trademarks in any way. You are not allowed to attempt to extract the source code of the App, translate the App into other languages nor make derivative versions. The Services itself, and all the trademarks, copyright, database rights and other intellectual property rights related to it, continue to belong to Velocia.


Software Upgrades

At some point, we may wish to update the App. The App is currently available on Android & iOS – the requirements for both systems (and for any additional systems we decide to extend the availability of the app to) may change, and you’ll need to download the updates if you want to keep using the App. Velocia may have to make the Services unavailable during update and maintenance periods, or for other similar tasks. Velocia does not accept any responsibility for problems that occur while the App is unavailable for these reasons.

Velocia does not promise that it will always update the App so that it is relevant to you and/or works with the Android & iOS version that you have installed on your device. However, you promise to always accept updates to the application when offered to you. We may also wish to stop providing the App and may terminate use of it at any time without giving notice of termination to you. Unless we tell you otherwise, upon any termination, (a) the rights and licenses granted to you in these terms will end; (b) you must stop using the App, and (if needed) delete it from your device.


User Restrictions and Rules

Velocia considers the following activities to be prohibited: (i) using automated systems to access the Service, unless granted permission by Velocia; (ii) attempting to interfere with, compromise the system integrity or security, or decipher any transmissions to or from the servers running the Service; (iii) impersonating another person or otherwise misrepresenting your affiliation with a person or entity, conducting fraud, or hiding or attempting to hide your identity; (iv) decompiling, reverse engineering, or otherwise accessing any non-UI portion of the App; (v) attempting to install the App or access the Services after having been banned by Velocia.

In the event that a user engages with the Services in a manner that Velocia deems to be prohibited, in its sole discretion, Velocia reserves the right to terminate, suspend or otherwise refuse to permit your access to the Service without notice and liability for any reason or no reason.

Velocia is committed to ensuring that the App is as useful and efficient as possible. For that reason, we reserve the right to make changes to the App or to charge for its services, at any time and for any reason. We will never charge you for the App or the Services without obtaining your prior consent.

The App stores and processes personal data that you have provided to us, in part in order to provide our Service. It is your responsibility to keep your phone and access to the App secure. Velocia recommends that you do not jailbreak or root your phone, which is the process of removing software restrictions and limitations imposed by the official operating system of your device. It could make your phone vulnerable to malware, viruses and malicious programs, and compromise your phone’s security features, which could result in the App not working properly or at all.

You should be aware that there are certain things that Velocia will not take responsibility for. Velocia’s ability to deliver proper functionality of the Services requires a stable data connection and access to locational services including geo-location. Velocia cannot take responsibility for the App not working at full functionality if you do not have a stable data connection.

If you are using the app outside of an area with Wi-Fi, you should remember that the terms of agreement with your mobile network provider will still apply. As a result, you may be charged by your mobile provider for the cost of data for the duration of the connection while accessing the App or incur other third-party charges. In using the App, you are accepting responsibility for any such charges, including roaming data charges if you use the App outside of your home territory (i.e. region or country) without turning off data roaming. If you are not the bill payer for the device on which you are using the App, please be aware that we assume that you have received permission from the bill payer for using the App.

Moreover, Velocia cannot take responsibility for the way you use the App. You need to make sure that your device stays charged; if it runs out of battery and you cannot turn it on to avail the Service, Velocia cannot accept responsibility.

With respect to Velocia’s responsibility for your use of the App, when you are using the App, it is important to bear in mind that although we endeavour to ensure that it is updated and correct at all times, we do rely on third parties to provide information to us so that we can make it available to you. Velocia accepts no liability for any loss, direct or indirect, you experience as a result of relying wholly on this functionality of the App.


Termination Clause

The Transit Rewards Program (“Program”) is provided by Velocia Inc (“Company”) and is subject to the following terms and conditions. The Company reserves the right to modify, suspend, or terminate the Program, in whole or in part, at its sole discretion, without liability to Users, provided that the Company gives Users a 30-day notice of such termination. In the event of Program termination, access to User accounts will be revoked, and any unused rewards or benefits accrued by Users will be forfeited. The Company shall not be liable for any losses or damages, including the loss of rewards, benefits, or any other associated content, resulting from Program termination